Privacy Policy

This Privacy Policy describes how Legal Automation Workflow Labs LLP (“LAWL”, “we”, “our”, or “us”) collects, uses, processes, stores, and protects personal information when users access or use the LAWL mobile application, website, and related services (collectively referred to as the “Platform”).

The Platform is operated by:

By accessing or using the Platform, users agree to the collection and use of information in accordance with this Privacy Policy.

This Privacy Policy applies to:

• Users seeking legal consultation
• Advocates providing consultation through the Platform
• Visitors accessing the LAWL website

This policy applies to information collected through:

• Mobile applications
• Websites
• Customer support interactions
• Consultation sessions

LAWL processes personal data in compliance with applicable Indian laws including:

• Information Technology Act, 2000
• IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
• Digital Personal Data Protection Act, 2023
• Consumer Protection Act, 2019

LAWL acts as a technology intermediary platform connecting users with verified advocates.

4.1 User Information

We may collect the following information from users:

• Full name
• Email address
• Phone number
• Account login credentials
• Consultation history
• Wallet transaction records
• Uploaded legal documents
• Chat session data

4.2 Lawyer Information

Advocates registering on the Platform may provide:

• Name and contact details
• Bar Council enrollment number
• Bar Council enrollment certificate
• Law degree certificate
• Identification documents
• Professional details
• Profile photograph

4.3 Device and Technical Information

When users access the Platform, we may collect:

• IP address
• Device type
• Browser type
• Operating system
• App usage logs

4.4 Payment Information

Payments are processed through secure third‑party payment gateways.

LAWL may store limited transaction information including:

• Payment reference numbers
• Wallet balance
• Transaction history

Full card or banking information is not stored by LAWL.

The Platform uses a closed wallet credit system. Users may add funds to their wallet and use these credits exclusively for consultations with lawyers.

Wallet credits:

• Cannot be withdrawn to a bank account
• Cannot be transferred to other users
• Are used only within the LAWL Platform

Lawyer earnings are processed after a 7‑day dispute review period (T+7 settlement).

LAWL may generate GST invoices and deduct applicable taxes including TDS where required.

LAWL uses collected information for the following purposes:

• To enable legal consultations between users and lawyers
• To verify the identity and credentials of advocates
• To process wallet transactions and payments
• To facilitate communication between users and lawyers
• To manage dispute resolution processes
• To improve platform functionality
• To comply with legal and regulatory obligations

Users may upload legal documents related to their cases.

Document handling rules:

• Maximum file size: 20 MB
• Documents are used only for consultation purposes
• Documents are automatically deleted within 3 days after consultation

Users are responsible for ensuring that uploaded documents are lawful and authentic.

Consultation communication may occur via:

• Chat
• Voice calls
• Video calls

Policies:

• Voice calls are not recorded
• Video calls are not recorded
• Chat messages are encrypted

Chat history may be stored for up to 2 years if the user chooses to retain it. Users may also delete chat history immediately after consultation.

Chat access may occur only in cases where a dispute investigation is required.

LAWL may share information with:

• Lawyers providing consultation services
• Payment gateway partners
• Cloud infrastructure providers
• Government authorities where legally required

LAWL does not sell or rent personal data to third parties.

Information voluntarily shared between users and lawyers during consultations is outside LAWL’s direct control.

LAWL implements reasonable technical and organizational security measures including:

• Encrypted communications
• Secure cloud infrastructure
• Access control systems

Platform servers are hosted in India using AWS infrastructure.

Despite security measures, no digital platform can guarantee absolute security.

LAWL retains data only for as long as necessary for operational and legal purposes.

Data retention includes:

• Chat history: up to 2 years if preserved
• Consultation documents: 3 days after consultation
• Account information after deletion: up to 90 days

Certain data may be retained longer where required by law.

Users may have the right to:

• Access their personal information
• Correct inaccurate information
• Delete account data
• Withdraw consent for certain processing activities

Requests may be submitted to the LAWL support team.

The Platform does not intentionally collect data from minors in violation of applicable law.

Where required, use of the Platform by minors should occur under parental or legal guardian supervision.

The Platform may integrate third‑party services including:

• Payment gateways
• Email services
• Messaging services
• Cloud hosting providers

These providers operate under their own privacy policies.

In the event of a data breach affecting personal information, LAWL will take reasonable steps to:

• Investigate the breach
• Mitigate potential harm
• Notify affected users where required by law

LAWL may introduce artificial intelligence tools to assist users in:

• Discovering lawyers
• Identifying relevant legal acts

AI tools will provide informational assistance only and will not provide legal advice.

LAWL may disclose information where required by:

• Court orders
• Law enforcement agencies
• Regulatory authorities

Such disclosure will occur only in accordance with applicable law.

LAWL may update this Privacy Policy periodically.

Users will be notified of significant updates through the Platform or via email.

Continued use of the Platform after updates indicates acceptance of the revised policy.

By using the LAWL Platform, users acknowledge that they have read, understood, and agreed to this Privacy Policy.